Core System Architecture & Modules
An overview of the core telemetry and routing infrastructure modules built directly into ArcadeWatch.
Dynamic QR Node Routing
Every physical cabinet asset is assigned a secure cryptographic URL token. Guests scan the unit to immediately open a streamlined, zero-friction reporting screen on their mobile device without requiring a native app download. Instantly alerting your site's arcade attendants or management staff wherever they are in the facility using secure push notifications to their devices.
Granular Ticket Filtering
Admins can map specific issue options directly to individual game cabinets. Instead of scrolling through an overwhelming list of generic faults, customers are presented only with relevant options tailored to that specific type of machine.
Access Control & Security
Protect system resources from malicious reporting spam. The infrastructure actively monitors client submission rates and device signatures, automatically redirecting suspicious nodes to a network restriction block list managed inside the admin panel.
Routine Service & Operational Workflows
Track updates to internal inventory, maintenance health tracking, and routine facility chores in real-time.
Routine Actions Tracking
Technicians and floor staff can quickly log routine events such as cabinet standard sanitization, screen cleanings, card reader cleanings, and ticket or plush prize refilling. Keeping accountability completely transparent across multiple shifts.
Mechanical Intervention Logs
When ticket or coin mechanism jams happen, attendants log the clearing resolution immediately. The platform calculates error frequency per machine profile, identifying hardware performance failures before they become expensive liabilities.
Live Metrics History
Submitted guest alerts funnel instantly into backend dashboards. Technicians see the exact hardware module identifier, terminal station layout configuration, and precise diagnostic descriptions needed for quick troubleshooting.
Isolated Identity & Permission Scopes
The database implements strict encryption controls and user-role validation boundaries.
Super Administrator
Gains uninhibited, cross-tenant override capability over the entire ecosystem. Super Admins manage core infrastructure configurations, register corporate organizations, oversee shared data parameters, handle global banned device overrides, and execute safe credential resets across all companies.
Company Administrator
Restricted to their assigned company profile footprint. Company Admins manage site facilities, assign cabinet allocations, view asset data metrics, maintain the localized team personnel roster, and run company-wide administrative password overrides for their staff.
Attendants & Viewers
Floor staff interact directly with real-time incident interfaces. They review incoming hardware service requests, manage asset alerts, update routine cleaning checkboxes, track physical parts adjustments, and maintain account security through self-service profile configurations.